Frequently Asked Questions
Sugar-first FAQs. Clean answers; cleaner shipments.
UCP 600SBLC/DLCSGSIncotermsCOA
What specs do you offer?
Core SKUs are ICUMSA 45 (refined), White Crystal 150, Raw Sugar VHP (600–1200), and Brown/Demerara. Final spec sheets are attached to the PI and contract.
What’s the usual lead time?
Typical laycan is 20–40 days after operative instrument (bank confirmation). Seasonality and weather can move this—flagged early.
Which Incoterms?
We commonly quote CIF/CNF or FOB from Santos or Paranaguá. We can discuss other terms based on lane and risk profile.
How do you handle inspections?
SGS at load is standard; discharge on request. COA is in our name and included in the doc set. Exceptions are documented and options provided.
What documents are included?
Commercial Invoice, Packing List, B/L, COA, SGS, and any agreed certificates. Drafts are aligned pre-load to avoid bank discrepancies.
Do you support DLC/SBLC?
Yes. We work with confirmed DLC/SBLC under UCP 600 / URC where applicable. Bank-to-bank confirmations de-risk settlement.
Can we use a private label?
Yes. We own label and traceability; we can print your brand subject to compliance in the destination country.
How does QR traceability work?
Each bag carries a QR pointing to lot data (line, date code, lot ID). We share a verification page so importers and auditors can confirm.
What’s the MOQ?
Commonly 1×40’ trial, then scale. For bulk or program volumes, we’ll propose a schedule aligned with supply windows.
Which ports do you ship from?
Primarily Santos and Paranaguá, with routings based on service frequency and weather buffers.
Do you provide samples?
Yes, on request and lane-dependent. For refined/white sugars, we can provide factory COA plus a retained sample reference.
How do we start?
Share target spec, destination, terms (FOB/CIF/CNF), and preferred instrument (DLC/SBLC). We’ll return a draft PI and timeline.